Your words are a choice

Every one. No matter what you may think. Every word that you speak is a choice you make. Now to make it a conscious choice.

Here I sit, listening to hold music, waiting to see what has occurred that is causing my catering order to have not shown up. It is now officially 50 minutes late. When it was 20 minutes late they called to tell me 10 more minutes. That would make 30 minutes (for those math inclined). Now I've been on hold for 6 minutes.

This is decision time, choose my words. Tendency would be to use angry ones. So instead I choose to use few. And a patient tone. I wonder how this would go if I went the other way. I know I would leave the conversation angry. I might leave it angry anyway. But what about the other person. I could effect their entire day by not yelling. Instead of being the angry customer who ruined her day, I could just be another customer.